While we do try our best, we're all humans who make mistakes! If you have received the incorrect order or product(s) do not worry, we'll get you taken care of!. Please fill out our contact form or email support@gorillamind.com and send us a clear and

While we do try our best, we&apos;re all humans who make mistakes! If you have received the incorrect order or product(s) do not worry, we&apos;ll get you taken care of!&#xA0;Please fill out our<a href="https://support.gorillamind.com/hc/en-us/requests/new">&#xA0;contact form</a>&#xA0;or email <a href="mailto:support@gorilla">support@gorillamind.com&#xA0;</a>and send us a clear and visible image with good lighting showing the incorrect products along with the full view of the packing slip provided in your order.Once we confirm that we sent you the incorrect goods, we can either refund you for the missing items (it can take up to 7 business days to process), or send you a replacement shipment if the products ordered are still in stock.&#xA0;If your order needs to be shipped back to us, we will provide a prepaid shipping label for you. Learn more about returns <a href="/hc/en-us/articles/360041788313-Return-and-Refund-Information" rel="noopener noreferrer" target="_parent">here</a>.&#xA0;&#xA0;&#xA0;

Mistake Order

We strive to process all orders as efficiently as possible, typically within 1-3 business days. Orders can only be cancelled if the shipping label has not yet been created. If you happen to change your mind about your purchase, we would be more than

We strive to process all orders as efficiently as possible, typically within 1-3 business days.&#xA0; Orders can only be cancelled if the shipping label has not yet been created. If you happen to change your mind about your purchase, we would be more than happy to assist you in any way we can. However, if your order has been shipped out, or if the shipping label has been created, we will not be able to cancel your order. Instead, you will need to request a&#xA0;return. This is true for all orders, including subscription orders. Disclaimer for International orders: Return services are currently only offered on orders within the United States. We cannot service international orders. If you would like to return your order for a refund, you will be responsible for the cost of shipping to do so.&#xA0;To request an order cancellation, simply get in touch with our customer support team by sending an email to <a data-link-card="true" href="mailto:support@gorillamind.com" rel="noopener noreferrer" target="_blank">support@gorillamind.com</a>.We recommend reaching out to us as soon as possible to avoid any delays or complications in processing your request, and while we cannot assure changes or cancellations to your order, we will make every effort to fulfill your request if it is received within the designated timeframe prior to shipping.

Cancel an Order

Currently, we don't have the capabilities to allow our customers to be able to edit their order after placing it. In addition to this, our staff isn't able to make any changes to orders that have a shipping label created.If you'd like to change the p

<div id="isPasted">Currently, we don&apos;t have the capabilities to allow our customers to be able to edit their order after placing it. In addition to this, our staff isn&apos;t able to make any changes to orders that have a shipping label created.</div><div> </div><div>If you&apos;d like to change the products you&apos;re receiving, please make an effort to contact our customer care team at <a href="mailto:support@gorillamind.com" target="_blank">support@gorillamind.com</a> as soon as possible to have your current order canceled so that you may place a new order with the products you desire. Please note that fulfillment times vary and this request may only be accommodated if your order has not yet been tendered to. Should your order enter the process of being fulfilled, we will be unable to cancel the order.</div><div> </div><div>Instead, you may request a return label for your order to be returned to us when you&apos;ve received the package. Once we&apos;re able to verify the contents of your return, we will initiate a full refund. Upon initiating the return, the funds will take about 5-7 business days to return to your account, at which point you can place the order for the contents you originally wanted.</div><div> </div><div>Disclaimer: Return services are currently only offered on orders within the United States. We cannot service international orders. If you would like to return your order for a refund, you will be responsible for the cost of shipping to do so.</div>

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