We strive to process all orders as efficiently as possible, typically within 1-3 business days. Orders can only be cancelled if the shipping label has not yet been created. If you happen to change your mind about your purchase, we would be more than

We strive to process all orders as efficiently as possible, typically within 1-3 business days.
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Orders can only be cancelled if the shipping label has not yet been created.
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If you happen to change your mind about your purchase, we would be more than happy to assist you in any way we can. However, if your order has been shipped out, or if the shipping label has been created, we will not be able to cancel your order. Instead, you will need to request a <a href="/hc/en-us/articles/360041788313-Return-and-Refund-Information" rel="noopener noreferrer" target="_parent">return.</a>
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To request an order cancellation, simply get in touch with our customer support team by sending an email to <a data-link-card="true" href="mailto:support@gorillamind.com" rel="noopener noreferrer" target="_blank">support@gorillamind.com</a>.
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We recommend reaching out to us as soon as possible to avoid any delays or complications in processing your request, and while we cannot assure changes or cancellations to your order, we will make every effort to fulfill your request if it is received within the designated timeframe prior to shipping.
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Cancel an Order

Currently, we don't have the capabilities to allow our customers to be able to edit their order after placing it. In addition to this, our staff isn't able to make any changes to orders that have been placed by the customer. This precaution is in pla

Currently, we don&apos;t have the capabilities to allow our customers to be able to edit their order after placing it. In addition to this, our staff isn&apos;t able to make any changes to orders that have been placed by the customer. This precaution is in place and allows the customer to receive exactly what they ordered without any intervention from outside parties. In conclusion, we cannot edit any existing orders as they exist in our system.
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If you&apos;d like to change the products you&apos;re receiving, please make an effort to contact our customer care team at <a data-link-card="true" href="mailto:support@gorillamind.com" rel="noopener noreferrer" target="_blank">support@gorillamind.com</a> as soon as possible to have your current order canceled so that you may place a new order with the products you desire. Please note that fulfillment times vary and this request may only be accommodated if your order has not yet been tendered to. Should your order enter the process of being fulfilled, we will be unable to cancel the order.
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Instead, you may request a return label for your order to be returned to us when you&apos;ve received the package. Once we&apos;re able to verify the contents of your return, we will initiate a full refund. Upon initiating the return, the funds will take about 3-5 business days to return to your account, at which point you can place the order for the contents you originally wanted.
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Disclaimer: Return services are currently only offered on orders within the United States. We cannot service international orders. If you would like to return your order for a refund, you will be responsible for the cost of shipping to do so. Learn more <a href="/hc/en-us/articles/360041788313-Return-and-Refund-Information" rel="noopener noreferrer" target="_parent">here</a>.&#xA0;

Edit an Order

You’ll be sent tracking information to your email address your Gorilla Mind account is under once your package leaves our warehouse.

You&#x2019;ll be sent tracking information to your email address your Gorilla Mind account is under once your package leaves our warehouse.

How-To

Cancel an Order

Edit an Order

Track an Order